Refund and Return Policy
We want you to be fully satisfied with your experience at Ivoria Learning Academy. If you ever need to request a refund, return, or exchange, please read the following guidelines to understand how we can assist you.
Eligibility for Refunds and Returns
You may request a refund or exchange within 7 days of receiving your order, provided the item is unused, in original packaging, and accompanied by proof of purchase.
- Digital products (such as online classes) may be refunded only if access has not been used.
- Physical products must be returned in their original condition.
- Customized or personalized items are non-refundable except for manufacturing faults.
How to Request a Refund or Exchange
To start a return or refund, please contact our support team with your order details and reason for the request. We will guide you through the next steps.
- Email us at info@ivoriaacademy.online or call +63 912 658 4730
- Provide your name, order number, and product details
- Explain the reason for your refund or exchange request
Refund Process
Once your request is received, we will review it and confirm eligibility. Approved refunds will be processed to your original payment method within 7 business days. If returning a product, you will receive instructions for shipping or drop-off.
- Shipping costs for returned items are covered by the customer unless the product is defective
- Refunds for promotional items are based on the amount paid
- We will keep you updated on the status of your refund or exchange at every step
Exceptions and Important Notes
Please note:
- Products showing signs of use, damage, or missing parts are not eligible for refund
- Refunds are not available for completed services or delivered digital content unless otherwise stated
- If your payment is not completed within 24 hours after receiving the payment link, your order will be cancelled automatically
Contact Our Support Team
We’re here to help! If you have any questions or concerns about our refund and return policy, please reach out:
Email: info@ivoriaacademy.online
Phone: +63 912 658 4730
Email: info@ivoriaacademy.online
Phone: +63 912 658 4730